FAQs

Do you offer pick up? / Do you have a physical store I can visit?

At this time Altar. remains online only but we will be sure to update you if we open a store front or showroom in the future. 

Do you offer returns or exchanges?

At this stage we do not offer returns or exchanges and all orders are final. If you have made a mistake during purchasing, please contact us immediately so we can look to rectify your order at contact@altar.net.au. We are unfortunately unable to make an amendments or changes after your order has shipped.

My items have arrived damaged, what should I do?

Please reach out to us immediately at contact@altar.net.au

Every single item in our store is as precious to us as it is to you. Much trial, error and research has gone into finding the most secure way to wrap, insulate and protect our beautiful pieces on their journey to you. Unfortunately, once a package leaves us, it is at the mercy of the postal system, but please alert us of any damages so we can investigate and work with our postal partners to rectify any such occurrences. 

Do you use recyclable packaging?

We understand that online shopping is the way of the future, but we don’t want to contribute to the damage that non-biodegradable packaging does to our environment. All of our packing is recyclable and biodegradable unless stated otherwise. The only time we may use plastic is when re-use packaging from shipments that have come to Altar. HQ. Although we urge our partners to also reduce their environmental footprint, we hope to assist by re-using their packaging to reduce further waste. This means from time to time you may see second-hand bubble wrap or packing used to secure your items. We will let you know if this is the case!

I am looking for something special – can you help me find it?

Connecting to the right spiritual tools and inspirational pieces is what brought Altar. into existence. If you cannot see what you are looking for here on the website, or you are looking for advice as to what might be right for you or a loved one, please don’t hesitate to reach out to contact@altar.net.au, we would love to hear from you!